Privacy Policy :
Effective Date: 26.07.24
At Kiya’s Kitchen4U, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.kiyaskitchen4u.com
Information We Collect
Personal Information: When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.
Non-Personal Information: We may collect non-personal information such as your browser type, IP address, and browsing behavior on our Site.
How We Use Your Information?
Order Processing: Process and fulfill your orders, including sending order confirmations and shipping updates.
Customer Service: To respond to your inquiries and provide customer support.
Marketing: To send you promotional materials and updates (you can opt-out at any time).
Site Improvement: To analyze how our Site is used and improve its functionality and content.
Information Sharing
Third-Party Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, and marketing.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Choices
You can update your personal information or opt-out of receiving marketing emails by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected]
Shipping and Returns
Domestic Shipping: Standard shipping typically takes 2-3 business days.
International Shipping: Delivery times and rates vary by destination. Please check our shipping calculator at checkout for accurate estimates.
Order Processing
Orders are processed within 1-2 business days. You will receive a confirmation email once your order is shipped.
Shipping Confirmation and Tracking
Once your order is shipped, we will send you a confirmation email with a tracking number so you can track your package.
Returns Policy
- Return Eligibility
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- We accept returns and exchanges if a product is damaged, wrongly delivered, or for replacement purposes, only if it remains unused with all of its original parts intact.
- For the returned goods eligible for return, they have to meet certain conditions within 2 days after successful delivery, including damaged goods and missing products, etc.
- Claims of missing items should be proved by a 360-degree unboxing video.
- They do not include shipping and other postage charges that cannot be refunded. Once an order is shipped, it cannot be cancelled.
- Refunds
Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method.
- Exchanges
If you received a defective or incorrect item, please contact us, and we will arrange for a replacement if the return is a valid one.
- Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).